Shipping & Service Delivery Policy
We confirm the delivery or service schedule and any associated charges before payment. Project work, equipment supply and digital subscriptions each have a different fulfilment process.
Last updated
- Registered seller
- THALIR INNOVATIONS
- Registered address
- 65, 5th Cross, Amruthnagar, B Sector
Byatarayanyapura, Bangalore
Karnataka 560092, India
Where we work
We are based in Bengaluru and take home and cinema projects across Karnataka, Tamil Nadu, Andhra Pradesh and Telangana. Visits outside Bengaluru are by prior confirmation, with travel charges agreed before the visit. Equipment delivery is arranged to the address agreed for your project.
Equipment delivery and installation
Before you pay, the written quote or order specifies the equipment, delivery address, estimated dispatch date, expected delivery date or latest delivery window, installation milestones and any transport or handling charges. Equipment lead times depend on availability and any custom work; there is no single dispatch period for every project.
We confirm readiness, site access and installation requirements with you. Delivery of equipment and completion of installation may take place on different dates. Where a carrier is used, we provide tracking or delivery coordination details when dispatched.
If availability or a delay changes the promised schedule, we inform you and seek your agreement to a revised date. You do not have to accept an indefinite extension. Cancellation and refund remedies for an undelivered order are described in our refund policy.
Surveys, installation and service visits
Smart Home & Cinema work follows a site survey, written quote, installation and programming, then handover. Cinema Revival scope, charges and the visit date are agreed before scheduling. Sending an enquiry does not reserve a date.
Tell us promptly if site access, readiness or your availability changes. Any revised work, dates or charges must be agreed with you. Our cancellation policy explains rescheduling and refunds for services not delivered.
EKANI digital access
EKANI is supplied digitally; there is no physical shipment for a software subscription. Standard paid access is provided within 2 business days after successful payment confirmation and receipt of the account details needed for activation. Business days are Monday to Friday, excluding public holidays in Karnataka.
Any separately purchased setup, migration, training or integration work has its own delivery schedule stated before payment and does not silently extend the subscription activation period. The paid subscription period begins when the purchased access is available.
If access is not available within that period, contact us with your account email and payment reference. You may accept a revised activation date or request a full refund of the undelivered subscription. Do not send passwords or one-time passwords.
Missing, damaged or delayed deliveries
Contact us with your order reference if the agreed date has passed, equipment is damaged or missing, or the service differs from the agreed scope. Preserve packaging and photographs where practical so we can investigate and arrange the applicable remedy.
Return and collection arrangements depend on the reason for the return. We cover reasonable return costs for incorrect or defective supply; change-of-mind returns follow the conditions in our refund policy. These arrangements do not limit your statutory rights.